Testimonials

People have great things to say about what we do.

"SymKey®’s price tag was unbelievable! I didn’t think a small company like ours would be able to afford it, but the cost was so reasonable and the ROI was just amazing. I’m seeing a 3x return on my investment!"
TAMRA RUYMANNClaims Manager at Physicians of Southwest Washington
"My favorite feature is how fast SymKey auto-adjudicated thousands of claims/hour according to our specific needs. We saved at least 1-2 FTEs and expect to realize additional cost savings when we’re able to schedule our reports. Virtual Auto-Post™ saved lots of time by not having to review every single CCI edit pulled by Virtual Examiner®/Virtual Reporter™ – SymKey automatically applied the adjustment reason codes and denied claims as instructed."
CHRISTINA ORTIZClaims Auditor at Choice Medical Group
"Due to the high volume of reports we have created, we run SymKey almost 24 hours per day. It really eliminates a lot of repetitive manual work."
SCOTT FOWLERClaims & Compliance Manager at Southern California Physicians Managed Care Services
"SymKey’s abilities contribute to the success of the department. SymKey makes life easier by adding memos and notes, applying adjustment codes, correcting information that was in-loaded incorrectly, adding authorizations and case numbers, adding and/or removing copays, copying claims for adjustments, etc. We LOVE our Symkey and the people behind the product. The customer service is outstanding – they are responsive, helpful, accommodating, friendly, generous with their time and knowledge, and innovative."
CLARE ABADIEClaims Director at Desert Oasis Healthcare
"I’d estimate that before SymKey, somewhere around 95% of our claims were manually touched in some way. So we decided to let SymKey handle the mundane work, which would allow our processors to focus on analyzing and adjudicating the more complex claims."
JOANNE DOSS Claims Delegation Program Manager at Northwest Physicians Network
"We’re looking for whatever we can do to automate our business processes accurately and without errors. The less we can do manually, without human intervention, and the more we can do with automated computer processing is the way we want to go. We started with a few companies and kept adding additional SymKey modules and features. As we were growing in size, it just made sense to secure an Enterprise SymKey license. The biggest advantage is the fact that we’re able to get through a large volume of changes that would have previously required a manual touch. We’re seeing faster processing times and reduced FTEs."
SCOTT BAESVP of Corporate IS at Heritage Provider Network
"I run 80% of my claims through SymKey and the new Batch Manager is heaven sent. I just schedule all my reports and SymKey does its thing, so I don’t even have to look at it."
KATHLEEN LEAÑODirector of Operations at Network Medical Management
"SymKey’s an asset to our team and is really an ideal employee because it’s incredibly efficient, always does what it’s told, never calls in sick, and won’t ever quit on us. SymKey has allowed us to automate a high volume of claims so our processors can focus on higher priorities and more complex tasks."
IPA Administrator at Choice Medical Group
"At our rate of growth, we’ve needed to hire more claims processors every year and I was actually down a claims processor when we started our trial, but our productivity has improved so much with SymKey that we don’t need to hire any new claims processors at this point. Because SymKey can handle all the claims we throw at it, we can grow our business with a reduction in hiring."
TAMRA RUYMANNClaims Manager at Physicians of Southwest Washington
"SymKey has taken our very tedious and quite repetitive manual work and practically eliminated it! We now have time to actually focus on accuracy and proper payment, rather than just data entry. We are becoming true claim examiners. Try and trust. Think outside the box! Understand that SymKey is another examiner, so anything that you can do, SymKey can do it faster with accuracy 100% of the time!"
JULIE SPIERTOperations Manager at Tuality Health Alliance
"SymKey Virtual Auto-Post freed up examiners from having to manually enter adjustment codes by having VAP do the work. VAP is fast and accurate. Efficiency is the name of the game. The more innovative we are, the more we realize how SymKey can be utilized. We have a new saying around DOHC, ‘How did we ever live without SymKey Virtual Auto-Post?"
CLARE ABADIEClaims Director at Desert Oasis Healthcare (DOHC)
"We have been able to move many of our homegrown solutions into the SymKey product, which ensures that the rules are applied accurately and consistently. We will soon be expanding the use of SymKey into more auto-adjudication areas, and we are confident that it will continue to improve our productivity."
CINDY MARTINCOO at Physicians Medical Group of SCC
"All I have is SymKey and one auditor. It’s been an easy weekly check run for me."
MYRNA JAVIERClaims Manager at Choice Medical Group
"I am really enjoying SymKey 3.0. The processing time has gotten faster and my work day has gotten shorter – all of which are a good thing!"
SHARLENE RAMEYEDI Analyst, MIS at Bakersfield Family Medical Center
"The HCIM staff has been awesome to work with since day one! We really threw some new and interesting challenges at the HCIM staff and they have worked through every complex workflow scenario with us to find automation solutions. Everyone is extremely helpful, quick to respond and readily available to answer all of our questions/concerns. Our only regret is that we didn’t hear about you years ago!"
COO at Tuality Health Alliance